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For customers who would like to continue receiving City / SAWS water service, a new water meter and/or endpoint will be required.
The new system will allow customers to manage their water consumption and monitor their own usage through a secure web-based customer portal. The City will not actively monitor individual water use from their customers. In [...]
Please address the specifics of the meter-reading network and the replacement of the existing system.
The new water metering system will consist of essentially the same hardware components as the existing system. Water meters located within building structures (typical for City and Powder Horn customers) are connected to a transmitter [...]
As you may know, the City is proactive in garnering grants and loans for infrastructure improvements, which supports short- and long-term economic development. The City has been planning for this meter replacement project for years, [...]
No it is not. The existing mechanical “positive displacement” water meters in the City / SAWS have a useful life of approximately 20 years, which is the age of most of the meters within the [...]
Are these new meters connected to the ‘smart’ technology in refrigerators, washer/dryers, TV sets/monitors, etc.?
The new water meters will continue to measure the amount of water customers use for billing purposes. In addition, the new water meters will have the ability to identify and notify the City and customers [...]
Yes, the contractor will coordinate with all water customers in order to get their meters replaced. The City/SAWS anticipates that the new water metering system will have the ability to notify the City and their [...]
Existing water meters within the Downer Neighborhood Improvement and Service District will not be replaced as part of this project. However, endpoints will be replaced.
If any issues arise after installation, residents can immediately notify the contractor, which will have a 24-hour customer service line.
Once a contractor is selected by Mueller, work will begin shortly thereafter. Residents will be contacted to schedule their water meter or endpoint replacement, and installations are expected to begin summer 2017.
Prior to installation, residents should ensure that their meter is accessible, which means that an installer can comfortably access and remove the old meter and install the new one.
Will there be additional costs for homeowners with broken meters or water line issues? What if a customer’s meter replacement requires additional work, beyond the basic installation?
If installers discover issues that require work that goes beyond the new water meter installation, residents may be responsible.
There will be no cost for the meter or the installation. The new meters will be 99% to 100% accurate. Because of their age and mechanical nature, current meters are between 90% to 96% accurate. [...]
Yes, there will be a temporary interruption during the installation process, typically 15 to 30 minutes. Residents will schedule their own installation, so they will be able to plan for it.